I got the original version 1 of the GR8TR grinder in early 2016 and it became the most useful tool very quickly. After buying the storage puck and pollen press, I started gathering different micron screens to make the most of my tools.
What other grinder can: store your flower, has interchangeable grate-plates for regular and fine grinds, also has interchangeable micron screens that can sift your kief, AND stores a gram of kief or more, easily, in the catch? I know of one and it is this grinder, by #Kannastor.
Fast-forward 3 years to the day I opened the grinder and dropped it on concrete. Not only did it dent my gorgeous grinder, but so badly that it would no longer work! I really thought I was up the creek with no paddle. I decided to write to Kannastor support, if for anything just to see if there was any solution to the problem I just caused myself. At this point it couldn’t get any worse.
I wrote a detailed message to support, expressing that I am a loyal customer who has made the mistake of destroying the best cannabis tool I’ve ever owned.
All Kannastör® products come with a limited lifetime warranty against manufacturer defects, any malfunctions resulting from poor workmanship, or normal use. In order to facilitate the processing of your warranty claim, please contact us at email@example.com and a representative will contact you via email shortly, usually within one business day.
I was aware of their lifetime warranty on their products, which includes wear and tear and manufacturer defects. However, it doesn’t cover human error, which is exactly what happened in my case. I didn’t expect the response that I got…
They confirmed that the warranty does not cover accidental damage, but they made an exception for a loyal customer. The support team informed me that they were shipping a replacement!
That seriously came to me as a surprise. I couldn’t believe they would go out of their way to send a replacement GR8TR out to me. They set the customer support level a few notches higher in my mind, for sure.
FOREVER GR8TFUL TO KANNASTOR
They not only hooked up their most loyal customer with a replacement, but they UPGRADED me to the V2. I was shocked when I opened the box. I expected nothing, they were kind enough to send a replacement, AND they went so far as to send me the newest model!? That’s incredible and I am forever GR8TFUL to Team Kannastor for the kickass products and support they provide us with.
See, I told you this had 100% more happy ending. All of my quick-change screens swap over nicely to the v2, so I was back in the game just a few days after contacting support. I expected nothing and had my mind blown. Now that’s worth sharing!
It doesn’t get any better than the Kannastor GR8TR system. You’ll never need another grinder once you have this one. It is the ULTRA-GRINDER of all grinders.
I’m more than happy with my new v2 GR8TR and have more love for Kannastor than ever!
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